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2012 BT50 out of date Sat Nav.


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#1 hig70

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Posted 05 November 2012 - 06:11 PM

Hi all Again,

To add to the lemon I own the other day I was travelling north only the Gateway Motorway East of Brisbane and and had the sat nav on guidance.

They have built a second Gate way Bridge and from there to Nudgee they completed a new section of moter way, about 8 km's. Now this new motor way is 6 lanes and a major artirial road. that was complete JULY 19th 2009.
the guidance wanted me to take the old Gateway motorway as it said there was no new road.

this has happened a few times but when a major road was completed 3 years I think this is a joke.

I contacted my dealer and they said there are no new updates so i contacted Mazda. they also said there were no updates but a asked them how they can sell a navigation system they is over 3 years out of date. there respose they are at the mercy of whereis as they only produce map updates every few years.
I was also informed that when an update is issued I have to Pay for it....about $260.00

what would they at Mazda say if they purchased a computer with 3 year old software??

#2 Pbob

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Posted 20 November 2012 - 06:51 PM

I emailed Whereis about the map issue, they say they don't have updates for the BT-50 and it's up to Mazda to emulate their latest maps to suit the car. Not impressed that my in car GPS can't find most recently built streets in Brisbane.

#3 white bt

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Posted 02 December 2012 - 05:22 PM

I too have a 2 week old 2012 BT 50, the Sat Nav is unable to recognize streets in the inner city suburbs, takes me to my destination but it's not the destination I typed in ( usually two or three streets away) will give me multiple travel routes on screen at once. I too have the issue of newer estates that are up to 3years old not being recognized. I had to buy a Melway and have installed my Garmin in the vehicle for the time being.
Contacted the dealer who tell me Mazda Aust requested I bring the car back in for the second time so the can check to see if a connection is loose!
What a load of you know what! Just wasting my time.

Sounds like a programming issue to me but they wont try a different SD card :(

#4 Griffo

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Posted 02 December 2012 - 06:57 PM

Hi, I have given up using mine due to it not being able to send to the address I put in the GPS, I generally finish up around a kilometre away from where I should be.

#5 white bt

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Posted 02 December 2012 - 09:33 PM

Thanks Griffo, would love to hear if any others out there have the same issues?

#6 white bt

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Posted 03 December 2012 - 06:35 PM

Spoke to Mazda Australia today was informed that an update was due around Christmas and like hig70 was told I would have to PAY for it! not bad considering my car is 2 weeks old!

#7 dgw

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Posted 16 December 2012 - 09:41 PM

Been told by my Mazda Dealer to expect an update in mid Feb 2013. This will be the first update hence why the vehicle is not listed on whereismaps.com website.
Griffo are you using the district setting when navigating? That will put you in the middle of the suburb you want. Just leave this field blank for more accurate nav.
That said it is a very basic GPS unit.

#8 Lesmar

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Posted 08 January 2013 - 03:09 PM

We too purchased a 2012 vehicle (which we love by the way) but the GPS is useless - our Aldi $60.00 is much better. On principal, I believe that Mazda should provide the update free of charge and will go down this track - wish me luck!!

#9 Quoit

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Posted 16 January 2013 - 07:31 PM

Hi al, Il too have a2012 BT 50 GT and yes the nav system is quite basic.Having been a dealer service manager for over 33 years i speak from experience ,and there are few if any factory fitted nav systems that utilize a"current" nav disc or nav data.
They are all held to ransom by the mapping companies such as the company mentioned earlier that supplies Mazda , but not always is it the mapping company at fault quite often I have found the problem to be the manufacturer who is very slow in providing the necessary
equipment/system details or even the request to update the last disc.The problems mentioned above are common to almost all manufacturers.European prestige maker eg Mercedes Benz and Audi are the same and based on the price that they charge for their discs
$270.00 is a REAL bargain !!!
Currently I use a Hema i5 and find it very good although you still have to pay for updates,whilst some of the nav discs ARE exorbitantly priced I have no issue with paying a REASONABLE price, considering the amount of work involved in remapping a country, Yes even $270.00 is too expensive.
I guess we will have to wait until February and see what happens, my advice to ALL of you is to put it in writing to the Australian and the state distributor, complaining of the price and the slowness of updates,that is the only way we will get any action !!I know from experience
gained as service manager, telephone calls don"t work , a letter or email addressed to either the relevant spare parts manager or service manager, state and national , I have already done this and am awaiting an answer.
Apart from that the vehicle is a cracker, have raised suspension 40 mm, with new shocks, ARB colour coded canopy, tub sprayed by "speedliner ,"ARB sliding drawers with 2 fridge slides, ARB alloy trade roof rack, Warn 9500s winch , ARB colour coded premium bullbar,
factory tow bar and snorkel.Still to be done are larger ss exhaust and chip plus a few more gauges.
The only downside is the lack of a locking system for the tailgate so am fitting s/steel pad bolt to tail gate and custom bracket to fit the tray tub which can them be locked with padlocks.
cheers guys
hope this sheds some light on the matter , and lets get emailing !!
Ron

#10 Lesmar

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Posted 08 February 2013 - 01:50 PM

I have spoken to my Local Dealer, Whereis.com and to Customer Support of Mazda Australia. All say cannot do anything as maps installed were the latest available for the model. I do not think this is good enough as there should be some rule at least to provide maps the same year as the plate for these type of things (yes I know I live in hope). I have now lodged a formal complaint with Department of Fair Trading to this effect and my expectation that Mazda Australia should provide the update when available at no charge. I am not holding my breath but if there are enough people complaining it may make Mazda take some notice.

#11 white bt

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Posted 08 February 2013 - 03:35 PM

Mate would be interested in seeing your letter as if enough of us send in a letter to the Fair trading Dept perhaps they will see there is an issue and take action.

Had my car back in yesterday with no real response or action taken with regard to the sat nav, radio and display issues :(
I don't mind if they were actually giving me reasonable explanations for the repair but I just get BS which gives you no faith in the dealers.

#12 hig70

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Posted 09 February 2013 - 09:03 AM

hi White bt,

I had mine in week privious to last week, tuesday till thursday.

so far now they have replaced Radio unit, BCM, Radio display and the facia button unit.

Last saturday left the car in the sun from 9am till 1pm. ambiant temp at 1pm was 31c.

started the car the radio ran for 10 seconds with the display all good.

Then the radio turned off and the display went black.

Informed dealer and Mazda Australia,was told that screen going black was thermal protection for the screen. I asked so the radio sould turn off as well and they had no idea what should or shouldnt work while in thermal protection.The dealer has now got in contact with the head tech guy for our state and he has contacted Japan to find out what should work and not work under thermal protection as NO ONE in Australia knows what should or shouldnt work.

Still at 31c thats not hot. was ment to get phone call from dealer yesterday with response from Japan but as normal no call.

will keep all up to date

Ian

#13 hig70

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Posted 09 February 2013 - 09:03 AM

hi White bt,

I had mine in week privious to last week, tuesday till thursday.

so far now they have replaced Radio unit, BCM, Radio display and the facia button unit.

Last saturday left the car in the sun from 9am till 1pm. ambiant temp at 1pm was 31c.

started the car the radio ran for 10 seconds with the display all good.

Then the radio turned off and the display went black.

Informed dealer and Mazda Australia,was told that screen going black was thermal protection for the screen. I asked so the radio sould turn off as well and they had no idea what should or shouldnt work while in thermal protection.The dealer has now got in contact with the head tech guy for our state and he has contacted Japan to find out what should work and not work under thermal protection as NO ONE in Australia knows what should or shouldnt work.

Still at 31c thats not hot. was ment to get phone call from dealer yesterday with response from Japan but as normal no call.

will keep all up to date

Ian

#14 MadKaw

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Posted 12 March 2013 - 12:03 PM

Hi. Did you have any luck with Dept of Fair trading about these maps..?
After being stuffed around by Mazda for the last few months I finally filed a complaint.

I suggest others do the same.

https://www.cas.fair...intType=general

I posted the info here
http://www.4wdaction...?f=210&t=138293

#15 Thisldo

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Posted 30 March 2013 - 07:32 AM

well I have just travelled around australia with my new BT50 and I can tell you the gps is RUBBISH total crap . could not find anything . and it does not have any caravan or camping sites in it at all. it tried to take me down one way streets dead ends you name it it did it . When we were in W.A. we put an address in the Swan Valley in it it took us to a place 7kls away. It will not use the freeway from Perth to Margeret River we ignored the gps as it keeps on say take next left hand turn . it sees the road but the thing wont use it

We should demand $1000 back to have it replace with a GPS

Hi all Again,

To add to the lemon I own the other day I was travelling north only the Gateway Motorway East of Brisbane and and had the sat nav on guidance.

They have built a second Gate way Bridge and from there to Nudgee they completed a new section of moter way, about 8 km's. Now this new motor way is 6 lanes and a major artirial road. that was complete JULY 19th 2009.
the guidance wanted me to take the old Gateway motorway as it said there was no new road.

this has happened a few times but when a major road was completed 3 years I think this is a joke.

I contacted my dealer and they said there are no new updates so i contacted Mazda. they also said there were no updates but a asked them how they can sell a navigation system they is over 3 years out of date. there respose they are at the mercy of whereis as they only produce map updates every few years.
I was also informed that when an update is issued I have to Pay for it....about $260.00

what would they at Mazda say if they purchased a computer with 3 year old software??



#16 rodll

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Posted 17 May 2013 - 01:01 PM

Same same going north out of Melbourne, roads in Tassie, roads on far sth coast nsw, often found sat nav giving wrong instructions, or having us in the middle of a paddock/ nat park mountain range with no road indicated on map screen! Make sure you check with a paper copy before trusting it!

Needs updating but none available as of today!

#17 jangary

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Posted 19 May 2013 - 09:47 PM

I have a 2012 BT50 and the nav is crap. I've traveled Perth and down south of WA and it doesn't recognise the Kwinana freeway and Forest highway which was completed in 2010/2011.

I have been on to the dealer I bought off and they gave me a www. address for Whereis maps, and they said there were no updates available for the BT50.

What a load of crap - these maps are years old.

I know Mazda have lost 1 sale because a friend of mine went with a competitor after he checked out the sat nav systems on offer.

 

Gary


Edited by jangary, 19 May 2013 - 09:49 PM.


#18 jangary

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Posted 19 May 2013 - 10:18 PM

I have a 2012 BT50 and the nav is crap. I've traveled Perth and down south of WA and it doesn't recognise the Kwinana freeway and Forest highway which was completed in 2010/2011.

I have been on to the dealer I bought off and they gave me a www. address for Whereis maps, and theyb said there were no updates available for the BT50.

What a load of crap - these maps are years old.

I know Mazda have lost 1 sale because a friend of mine went with a competitor after heb checked out the sat nav systems on offer.

 

Gary



#19 cybersnas

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Posted 29 June 2013 - 02:17 PM

Hi everyone, I have read all the above letters and am a little surprised. We purchase a BT50 in January 2012 and have towed a caravan from Melbourne across the Nullabor

 

and up to Exmouth, back down to Kalgoorlie across the Nullabore again to NSW. We rarely  had a problem with the Sat Nav, it always took us to where we wanted to go no

 

matter what city we were in. Only a few times did we find ourselves on a new freeway that didn't exist but it never posed a problem as we then used the iPad. But I do

 

understand that it is an obsolete system and I would be very interested to find out when an upgrade will be available. Apart from that we have been towing for 38,000 ks in

 

temperatures ranging from 42º down to -4º and the car has been faultless. 

 

Dave.



#20 Damo72

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Posted 20 November 2013 - 10:23 PM

Well you all may be interested to know that the Vers 4.0 update is now available. But at $199 for a one time only update, grrr, makes me rather annoyed.

If you'd like to check it out;
http://www.whereisma...st. Version 19 (Mazda+Version+4)&deviceid=415

This makes it probably the most expensive NAV system ever produced and sold.
I live in Brisbane City, the first time I used the Nav through town was to get to the Mazda Dealership. Boy, what an interesting trip. Those that know Brisbane, know it's not that far from the CBD to Taringa BUT, no go between bridge, no duplicated gateway, no tunnelS, no airport link and the street around Southbank and West End that have been one way for like ever do not exist and was instructed to turn into oncoming traffic.

The Vers 3.0 in the 2012 BT50 was written in 2008/9. Shocked.......
And from what I've read and how I understand it, the new update is not downloadable, you order the SD card which I also understand requires your VIN #, each SD is then matched to your individual VIN # Meaning it can't be copied or swapped from one BT to another. Locked in to a system that holds us consumers to ransom.

Surely this type of thing is why the ACCC was created to protect us against.

Read on - Australian Consumer Law - Consumer Guarantees
Report for Members of the Automotive Retail Services & Repairs Industries (Members)
Annexure A Overview of the ACL consumer guarantee regime

http://www.cviaq.com...er Bulletin.pdf

By definition the sale of this product breaches several clause herein. And as consumers, within the warrantee period is entitled to one of the many remedies prescribed.

Now I'm no layer, but I can't see how a dealership or manufacture can sell you goods "fit for purpose" that direct you to drive into oncoming traffic the wrong way on to a one way road as acceptable. Had I'd have know at the time that the item had effectively expired and would place my life and the life of others at risk, I would have not accept it and subsequently not purchased said item. So I am entitled to either have it fixed/repaired to make it fit for purpose or be fully refunded for the item.

It's like selling a bottle of expired milk, the date stamp contained on the data within is clearly out of date. Not by a day, week or month, but by years. But ok to drink..... I think not.

Will it take a fatality for it to be deemed as a major failure or as an acceptable risk because they added side impact protection airbags!!!!

I'll be taking this one further.

Oh and forgot to mention that after leaving un named dealership and navigating myself back to motorway without the use of the incapable NAV system, the bonnet which wasn't closed properly by specialised technician, lift within the latch space nearly coursing another major incident.

Getting riled up now.




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